Dear Bryan: About forty years ago we tackled our first remodeling project, an addition of two bedrooms and a bath. The addition was finished on time and on budget. The contractor fulfilled his contract with us without a single problem. All of our friends told us this was quite unusual. Since then, we have dealt with many contractors in building apartments and condominiums. The experiences in dealing with these contractors and subcontractors were anything but pleasant. I am gratified to say that the recent addition to our house that you finished on time and on budget restored our faith in people in the contracting business. It turned back the clock to the time when we did our first home addition. What a pleasure it was to see you and Bill each day at 8:00 a.m. sharp. I didn't have one qualm about not being around while you were working, because I knew you could handle any problem that could arise. We are enjoying the new space you added, immensely. If you have any potential clients who would like a testimonial to your competency, be sure and give them our names. Stan said the project turned out better than he expected - what higher praise can be offered? Once again, thank you for a job well done. Sincerely, Lois L. Newport Beach, CA